About Richard
Joining the auto industry in 2016 has allowed me to learn more about vehicles and technology, as well as meet some of the most amazing people. It wouldn't matter the role, my ability to adapt is often unmatched. My certifications include being a Ford tech. Working on my project cars is a true hobby and interest. In terms of social discussions, I genuinely enjoy talking about anything. People love my transparency. If I can answer a question, or have the ability to solve an issue, that's exactly what I'm going to do!
Customer rating
4.8 / 5 based on 914 ratings (529 written reviews)
Recent reviews
Fast and great service
— Lilly F. ,
The experience with Richard was great. We was in for a 70k. The 2017 Passat has been running great overall. I mentioned some concern about a whiny transmission (actually, I’ve always felt the tranny to be a bit noisy/noticeable.) and the frontline did notice an AC line rubbing on the serpentine belt which may have been an aspect of what I was hearing-it might be better…Anyway Richard helped with good discussion.
— Todd A. ,
Great
— Amanda K. ,
Ver good experience 👌👌👌
— Everline O. ,
Friendly, responsive, and respectful.
— Isabel D. ,
Richard listened and understood the problem and the work was completed to my satisfaction. Very good communication.
— Kelly H. ,
Very Helpful and Great Communication
— Jacob K. ,
I feel my experience could have been better . I always choose to come to Westside location because everyone is always friendly with great customer service. My past visit , not so much . Upon meeting Richard I felt like I was invisible. He Hardly acknowledged my present and was not welcoming at all. Also I did not receive updates on my vehicle untill I reached out to Richard. This is after my vehicle had been with the dealership for 5 hours . I really liked this location and not sure if I will return.
— Ciara S. ,
Great communication, prompt service, loaner process was easy. Thanks for a great experience and making it easy!
— Christopher D. ,
Richard does a great job explaining what your car needs and never pressures you to do something that can wait. I trust him. Great service.
— Nancy B. ,